Women's underwear sent the wrong product, how should underwear manufacturers deal with it?

by:LADYMATE     2022-08-25
In the morning, I received a call from Miss Wang from Shanxi.“Xiao Ding, did your underwear manufacturer send the wrong product? I want 100 pieces of 6901 and 100 pieces of 6901A women's underwear, and I received 200 pieces of 6901A women's underwear, please check……When I started to hear the news, I was also surprised. How could it be the wrong product? Reply to the customer, we immediately went to the packaging workshop to check. When the editor found the packaging workshop of the underwear manufacturer and asked about this, the workshop director immediately checked the packaging on the day and found that there was no mistake in the packaging, then the problem may lie in There was an error in packing, but it was mixed with that customer's shipment, and I had to check again, because one of the two women's underwear is sleeved and the other is sleeveless. These two kinds of women's underwear are also one of several underwear models that have been popular this year, so they are also very large when they are packaged and shipped. It is possible that when packaging women's underwear, they pack hundreds of pieces at the same time, for several customers. Knowing this situation, the director of the packaging workshop immediately assisted the packing department to find out the shipment situation on the day, and learned that it may be that the same customer's goods were mixed, because the customer needed 200 pieces of 6901A women's underwear and 100 pieces of 6901 women's underwear. Underwear, the customer should also have received the goods, I don't know if there is any unpacking inspection. The underwear manufacturer also fed back this information to the customer in a timely manner, and asked him to check whether the women's underwear he received was also sent by mistake. As a result, after the customer checked it, it was indeed sent by mistake. After learning this information, I also informed the customer Miss Wang of this information in a timely manner. You can send back the wrong women's underwear. The freight will be paid by us, and we will immediately re-issue 100 pieces of 6901 to her. Customers readily accept it. Ladymate Knitting has always been based on the principle of honesty and trustworthiness. If there are any mistakes in the process of our production and processing of women's underwear, we will tell customers at the same time, and the underwear manufacturers will correct the mistakes in time, so that the mistakes will not continue. , in order to reduce customer losses. --- Editor in charge: Ladymate Knitting All rights reserved (Ladymate Knitting)
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